This webhook is triggered whenever a new text review is received in your Feedspace account.

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Webhook Type

feed.text.received

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Payload Format

{
  "type": "feed.text.received",
  "data": {
    "user": {
      "id": "USER_ID",
      "name": "USER_NAME",
      "email": "USER_EMAIL",
      "notification": {
        "received_text_feed": true,
        "received_audio_feed": true,
        "received_video_feed": true
      },
      "custom_domain": {
        "domain": "CUSTOM_DOMAIN",
        "status": true,
        "favicon": "FAVICON_URL"
      }
    },
    "project": {
      "logo": "LOGO_URL",
      "name": "PROJECT_NAME",
      "description": "PROJECT_DESCRIPTION"
    },
    "feed_form": {
      "id": "FORM_ID",
      "url": "FORM_URL",
      "logo": "FORM_LOGO_URL",
      "name": "FORM_NAME"
    },
    "feed_id": "FEED_ID",
    "feed_url": "FEED_URL",
    "response": {
      "Name": "RESPONDER_NAME",
      "Email": "RESPONDER_EMAIL",
      "type": "REVIEW_TYPE",
      "value": "RESPONSE_VALUE",
      "comment": "REVIEW_COMMENT",
      "consent": true,
      "position": "RESPONDER_POSITION",
      "organization_name": "RESPONDER_ORGANIZATION_NAME"
      "contact_number": "RESPONDER_PHONE_NUMBER",
      "photo": "RESPONDER_PHOTO_URL",
      "other_text": "ANSWER_TO_CUSTOM_FIELD",
    },
    "favourite": false,
    "created_at": "TIMESTAMP",
    "updated_at": "TIMESTAMP",
    "live_mode": true
  }
}

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Object Structure

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User Object

The user object contains information about the Feedspace user who owns the workspace. 
{
  "id": "USER_ID",
  "name": "USER_NAME",
  "email": "USER_EMAIL",
  "notification": {
    "received_text_feed": true,
    "received_audio_feed": true,
    "received_video_feed": true
  },
  "custom_domain": {
    "domain": "CUSTOM_DOMAIN",
    "status": true,
    "favicon": "FAVICON_URL"
  }
}

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User Fields

  • id: Unique identifier for the Feedspace user account
  • name: Display name of the Feedspace user
  • email: Email address associated with the Feedspace account
  • notification: Object containing notification preferences
    • received_text_feed: Whether user receives notifications for text reviews
    • received_audio_feed: Whether user receives notifications for audio reviews
    • received_video_feed: Whether user receives notifications for video reviews
  • custom_domain: Object containing custom domain settings
    • domain: Custom domain URL if configured
    • status: Boolean indicating if custom domain is active
    • favicon: URL to custom domain’s favicon

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Project Object

The project object contains information about the workspace/project where the review was submitted. 
{
  "logo": "LOGO_URL",
  "name": "PROJECT_NAME",
  "description": "PROJECT_DESCRIPTION"
}

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Project Fields

  • logo: URL to the project’s logo image
  • name: Name of the project/workspace
  • description: Description or identifier for the project

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Feed Form Object

The feed_form object contains information about the review form used to collect the feedback. 
{
  "id": "FORM_ID",
  "url": "FORM_URL",
  "logo": "FORM_LOGO_URL",
  "name": "FORM_NAME"
}

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Feed Form Fields

  • id: Unique identifier for the review form
  • url: Public URL where the form can be accessed
  • logo: URL to the form’s logo image
  • name: Name or title of the review form

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Response Object

The response object contains the actual review data submitted by the user. 
{
  "Name": "RESPONDER_NAME",
  "Email": "RESPONDER_EMAIL",
  "type": "REVIEW_TYPE",
  "value": "RESPONSE_VALUE",
  "comment": "REVIEW_COMMENT",
  "consent": true,
  "position": "RESPONDER_POSITION",
  "organization_name": "RESPONDER_ORGANIZATION_NAME",
  "contact_number": "PHONE_NUMBER",
  "photo": "PHOTO_URL",
  "other_text": "ANSWER_TO_CUSTOM_FIELD",
}

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Fields

  • Name: Name of the person who submitted the review
  • Email: Email address of the reviewer
  • type: Type of review (e.g., “thumbs_up”, “star”, “comment_only”)
  • value: Value corresponding to the review type
    • For type “thumbs_up”: true = upvote, false = downvote
    • For type “star”: 1-5 rating scale
    • For type “comment_only”: value will be null
  • comment: The actual text content of the review
  • consent: Whether the reviewer gave consent to share their information
  • position: Position or role of the reviewer
  • organization_name: Name of the organization of the reviewer
  • contact_number: Phone number of the reviewer
  • photo: URL to the reviewer’s photo
  • other_text: Answer of the custom field added by the Feedspace user in the feed form settings
Note: All fields in this object are customizable. They can be enabled or disabled in the feed form settings. If a field is not enabled in the form settings, it will not be included in the webhook response.

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Top-Level Fields

{
  "feed_id": "FEED_ID",
  "feed_url": "FEED_URL",
  "favourite": false,
  "created_at": "TIMESTAMP",
  "updated_at": "TIMESTAMP",
  "live_mode": true
}

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Top-Level Field Descriptions

  • feed_id: Unique identifier for this specific review
  • feed_url: Public URL where the review is accessible
  • favourite: Whether this review is marked as favorite
  • created_at: Timestamp when the review was created
  • updated_at: Timestamp when the review was last updated
  • live_mode: Whether this is a live mode (true) or test mode (false)