Common Issues
Authentication failed or unable to connect
Authentication failed or unable to connect
Possible causes and solutions:
- Verify you are using the correct server URL:
https://mcp.feedspace.io/mcp - Make sure you have completed the OAuth sign-in flow in your browser when prompted
- Try removing and re-adding the MCP server in your client settings
- Check that your Feedspace account is active at app.feedspace.io
- Clear your MCP client’s cached credentials and re-authenticate
No workspaces found
No workspaces found
Possible causes and solutions:
- You must have at least one workspace in your Feedspace account
- Sign in to app.feedspace.io and create a workspace if needed
- Ensure you authenticated with the correct Feedspace account
- If you were recently added to a workspace, the owner may need to verify your access
Tools not appearing or 'tool not found'
Tools not appearing or 'tool not found'
Possible causes and solutions:
- Restart your AI tool (the Claude desktop app in particular needs a restart after configuration changes)
- Verify the server URL in your client is exactly
https://mcp.feedspace.io/mcpwith no trailing slash or extra path - Ensure you are using Streamable HTTP as the transport type
Permission denied errors
Permission denied errors
Possible causes and solutions:
- Your role in the workspace may not have sufficient permissions
- Admins have full access; Editors can modify forms, pages, and widgets; Viewers have read-only access
- Contact the workspace Admin to adjust your role
- Use
list_team_membersto check your current role in the workspace
Reviews not showing in widgets or pages
Reviews not showing in widgets or pages
Possible causes and solutions:
- Make sure you are passing the correct
feed_identifiervalues (format:feed-{type}-item-{id}) - Use
get_reviewsorfilter_reviewsto get the exact identifiers - Verify the reviews exist and belong to the correct workspace
- Check that the reviews have not been soft-deleted
Slow responses or timeouts
Slow responses or timeouts
Possible causes and solutions:
- If fetching large datasets, use pagination parameters (
page,perPage) to limit results - For bulk operations on many reviews, use
batch_update_reviewsrather than individual calls - If the issue persists, try again after a few moments
Frequently Asked Questions
Can I delete reviews through the MCP server?
Can I delete reviews through the MCP server?
No. The server never exposes a delete tool of any kind. This is a deliberate rule, so that an AI assistant cannot cause data loss. To delete reviews, forms, widgets, or pages, use the Feedspace dashboard directly.The only “removal” operations available are
unassign_labels (removes a label association, not the review itself) and unfavouriting, via favourite_review or the unfavourite action on batch_update_reviews (removes the favourite flag).Which AI clients are supported?
Which AI clients are supported?
Feedspace supports and documents six AI tools:The server follows the Model Context Protocol over Streamable HTTP with OAuth, so other MCP-compatible clients can connect using the same URL. They are not officially supported, and setup steps vary by client.
Is my data secure?
Is my data secure?
Yes. Authentication uses OAuth 2.1 with PKCE, the industry standard for secure authorization. Your Feedspace credentials are never shared with the AI assistant. The bearer token is scoped to your account and transmitted over HTTPS.
Can multiple team members use the MCP server?
Can multiple team members use the MCP server?
Yes. Each team member authenticates with their own Feedspace account. Their access level is determined by their role in the workspace (Admin, Editor, or Viewer).
How do I disconnect the MCP server?
How do I disconnect the MCP server?
Remove the Feedspace connector from the client you added it to. The next time you connect, you will be asked to sign in and authorize again.
Do I need to pay for MCP access?
Do I need to pay for MCP access?
The MCP server works with your existing Feedspace account. Tool availability depends on your Feedspace plan features. There is no additional charge for MCP access.
Getting Help
Contact Support
Reach out to the Feedspace team for help with any issues.
Feedspace Dashboard
Sign in to manage your reviews, forms, and settings directly.